Technical Sales Support Specialist (Remote Jobs Hiring / Fully Work from Home)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB is leading the decarbonization of the world’s transportation industry by pioneering technology that will enable a sustainable future of smart, reliable, and emissions-free mobility for societies, countries, and cultures globally. If you have a passion for improving our living environment, increasing the use of clean energy, and optimizing technological innovation in day-to-day life then we invite you to consider joining the global industry leader in Electric Vehicle (EV) Charging and Grid Edge technologies, ABB E-mobility.

As Technical Sales Support Specialist, you will provide hands-on pre and post sales technical engineering support to our E-mobility Electrical Vehicle Charging Infrastructure and EV-Chargers. You’ll be primarily accountable for technical support for our DC Fast Chargers for Heavy Vehicles & Fleet Business Segment by providing your product knowledge to questions on Installations, Hardware/Software, responding to RFI’s and RFP’s, and participating in customer meetings and design reviews.

If you are looking to charge-up your career by working on complex, cutting edge technologies, and want to get into the fastest growth industry in the world – the electrification of transportation – then we invite you to join our collaborative E-mobility Tech Support Team! ***Preferred work locations include Phoenix, Houston or Southern California, however virtual, remote-based in the US will be considered***

This position reports to
Manager, Technical Sales Support

Your responsibilities 

Initiate and nurture positive partner relationships with prospective clients as a representative of E-mobility, continuously promoting a positive customer experience
Support RFI and RFP requests from new and existing customers, by obtaining information, conducting analysis of requirements, and providing input to response quote tendered
Work closely with ABB departments to help resolve customer sales issues

Review and interpret engineering one-line diagrams, mechanical drawings, and circuit breaker and controls illustrations
Provide pre-sales electrical site surveys and application engineering support to prospective clients, including presenting pre-sales tender submissions to clients
Work collaboratively to provide technical support to sales colleagues, product management and marketing teams in support of our customer base
Manage pre- and post- sales product delivery, placement, installation, commissioning and transitioning to Services provider partner, as required

Your background 

Bachelor’s degree in Engineering is required, preferably in Electrical Engineering, with 2 or more years of technical engineering support or applications engineering experience, preferably within the electrical, power conversion or power electronics industries. In lieu of a degree, equivalent direct experience of 4 years or more years working closely with customers, providing hands-on technical product service support, and responding to a wide variety of customer inquiries, will be considered
Knowledge of digital hardware, power electronics control and circuit theory is required, deep knowledge is a plus

Must have a basic understanding of various communication protocols such as TCP/IP, CAN bus and Modbus
The ability to Test R&D released products before deployment to the field in a structured way, including consistent documentation of test results & findings, and reporting proactively to the development team for ensuring continuous improvements is required
Must be able to assess customer specific requirements on feasibility and to translate these requirements into user stories on behalf of the product owners
Direct experience in the Electric Transportation, Solar/Renewables or EV-Charging Technology industries providing engineering tech support is a major plus

Enthusiastic self-starter and team player with strong collaborative and influencing skills; having a strong passion for sustainable technologies in highly preferred
Must have ability to handle and manage several concurrent customer orders and quotations
Fluency in the English language required with excellent communication skills
Ability to work and excel in a high demand, customer-centric, outcomes-based environment required
Must have a valid driver’s license and passport to be able to travel domestically and internationally, up to 30%, based upon business need
Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits
Retirement plan
Life insurance
Disability insurance
Healthcare plan
Wellbeing program
More about us

ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it.

The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www1.eeoc.gov/employers/poster.cfm.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.#LI-Hybrid
Publication ID: US83509507_E1