Business Process Analyst – Remote (Work from Home Jobs)

What will YOU be doing for us?

Lead various efforts to optimize processes, efficiency and value within operational teams. Primarily partner with (but not limited to) internal technology teams using subject matter expertise in represented areas of technology to bi-directionally translate business requirements and new technology development. Work on complex issues where analysis of situations or data requires an in-depth evaluation of multiple and/or varying factors.

What will YOU be working on every day?

Work with business partners to effectively translate to technology teams business problems into requirements or solutions to drive for new features or enhancements to existing technology. Includes the development and documentation of business requirements and/or business solutions.
Bridge the gap between the implementation of new or enhanced technology features and how they can be leveraged and optimized in operational workflows.

Assist with documentation and standardization of workflows to be leveraged for testing, training and on-boarding new employees.
Serve as a liaison and coordinator for user acceptance testing and system upgrade planning.
Continually review test plans to determine opportunities for improvement.
Become a subject matter expert in represented areas of technology (e.g., Commercial, Govern Dental, Medical and Ocular).
Drive and maintain alignment between technology and operations. Partner to prioritize efforts between these areas.

Continually work with business to identify process improvements and assist with implementation of such improvements. Conduct any needed root cause or trend analysis to formulate recommendations and facilitate informed decision making.
Drive adoption of new processes by understanding pain points, collaborating and training staff and leaders.
Uses judgement in selecting methods, techniques and evaluation criteria for obtaining results.
Partners with the PMO on various implementations that involve adoption of specific technology within operations.
Serves as an operations technical partner in the development of new solutions (e.g., Hub, portals, mobile applications, etc.)

Defines operational best practices to support SaaS clients and inform technology partners working change/enhancement requests and/or future technology development.
Lead internal meetings with the stakeholders to gain feedback and communicate appropriate status, risks, and issues
Networks with internal/external contacts to find solutions and/or to problem solve outside own area of expertise.

Mentor more specialized BA’s within operations to further develop their skill set.
Effectively manage complex business challenges, tight deadlines, competing priorities and interactions with the management team
Prepare and implement various reports for operational areas to utilize on a go-forward basis to allow for appropriate management of processes.
Prepare ad hoc reports and analysis as needed.

What qualifications do YOU need to have to be GOOD candidate?

Required Level of Education, Licenses, and/or CertificatesBachelor’s degree or combination of education and work experience equivalent.
Required Level of Experience8 years of related experience in an analytical role.
Process engineering and management experience.
Project management experience (e.g., agile and waterfall methodologies).
Required Knowledge, Skills, and AbilitiesAbility to ask critical questions to assess needs and requirements.
Ability to explain complex concepts easily.
Excellent independent problem solving skills to allow for the correct diagnosis of a problem along with potential solutions for resolution.
Ability to plan for contingencies and anticipate problems.
Ability to effectively listen and respond to internal and external customers’ needs.
Ability to effectively convey and receive ideas, feedback, information and directions.
Strong technical workflow documentation ability.
Excellent verbal communication skills.

Ability to successfully meet timelines for project plans and manage time effectively.
Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
Ability to maintain objectivity in difficult situations.
CompetenciesDiagnostic Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach. The ability to use good judgment and be independent when selecting methods and techniques for obtaining solutions.

Detail oriented: Ensuring that one’s own and/or others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Critical Thinking: The ability to analyze/evaluate information as presented, utilize past experience to make decisions that are logical and reasonable and demonstrate sound judgement.
Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
Fostering Innovation: The ability to develop, sponsor, or support the introduction of new and improved method, products or technologies.
Oral Communication: The ability to express oneself clearly in conversations and interactions with others.
Written Communication: The ability to express oneself clearly in business writing.

Specific Job requirements:

Advanced user in MS Office products (Excel, Visio, and PowerPoint).
Strong knowledge of database application and data query protocol (MS SQL Server).
Ability to analyze data from various databases.

What qualifications do YOU need to have to be GREAT candidate?  ​

Preferred Level of Education, License, and/or CertificatesCertified Business Analysis Professional
Preferred Knowledge, Skills, and AbilitiesKnowledge of healthcare and/or dental health industry standards
Knowledge of mainframe systems
Experience using business analytics tools such as Power BI
Demonstrates competencies in a variety of quality philosophies, systems, and tools