Specialist, Customer Success (Remote Entry Level/Work from Home Jobs)

Remote opening M-F 8:30-5:00 pm (or flexible based on business need)

What Customer Service Operations contributes to Cardinal Health:

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Accountabilities:

Support targeted customers to provide an elevated order experience
Will be specialized in diabetic device products (CGM), order process, and available to answer questions/provide guidance as needed
Demonstrate strong customer service skills, working with multiple stakeholders
Perform required tasks in order process from order intake to shipment, including patient outreach, order confirmation, insurance verification, medical documentation, prior authorization, and order release functions

Perform all medical documentation functions, including prescription requirements and clinical note/addendum validation based on health plan guidelines
Complete customer outreach regarding order status and documentation follow-up
Apply an understanding of Edgepark systems and processes
Must be able to prioritize requests and manage daily assignments

Qualifications

High school diploma preferred
Associates or Bachelor’s degree preferred
Minimum 1 year of general business experience
Basic computer skills
Strong communication skills
Customer service, problem solving, and analytical skills required
Preferred knowledge in diabetes device
Preferred knowledge in Medicare/Med Advantage order processing

Attributes of openings

Adapt to a fast-paced work environment
Detail oriented
Ability to hit productivity goals
Inbound and outbound customer phone calls

What is expected of you and others at this level

Applies basic concepts, principles, and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second) (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

Upload speed of 5Mbps (megabyte per second) (10Mbps – Recommended)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

All internal applicants must meet the following criteria:

Rating of “Meets Expectations” or higher during last performance review
Have been in their current position for at least a year
Informed their current supervisor/manager prior to applying
No written disciplinary action in the last year

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.