Remote: Technical Customer Support Specialist (Work from Home Jobs/Hiring ASAP)

Technical Customer Support Specialist – Tier 1

CUSTOMER – CUSTOMER SUCCESS / FULL-TIME
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Location: We are a remote-friendly company

Everyone has their favorite college or band t-shirt, a company shirt, sports team, or a brand. From Nike to Chicago Bulls spirit-wear, all of those promotional products are made at custom apparel shops. It’s difficult to manage thousands of custom apparel orders and that’s where Inktavo comes in. We’re revolutionizing the way the print industry does business.

On top of that, most current software solutions are ancient, paper-based, and need more automation. Want to learn more? Let’s build the future of our industry!

Inktavo is one of the leading all-in-one software solutions for the custom apparel industry. If you’ve ever ordered custom t-shirts it’s likely that our software was running the show at that shop. With the work of our amazing team, we power printing companies around the world helping them to stay organized and grow.

Your Role

Our businesses uses Inktavo to manage their company’s workflow. When they sign up, we have to help implement Inktavo with best practices. You’ll be responsible for proving first-class customer experience.

Salary range: $35,000 – $45,000 USD. Based on experience.

For You
Provide technical customer support via inbound calls, chats, and emails
Answer questions, empower customers with best practices, or troubleshoot issues
Create a great customer experience and build relationships by following through, setting customer expectations, and resolving customer issues by yourself or working with internal departments
Put a smile on customers’ faces through your interactions

You Are
Positive – You possess an outstanding, positive attitude as well as an eagerness to learn from and contribute to a team
Top-notch communicator – You’re known for your ability to “read the room”
Outstanding communication skills – Both verbal and written, that enable you to speak with anyone and everyone who crosses your path

Organized – You have great follow-through on tasks and superior organizational skills
Diligent – You don’t get overwhelmed easily. Many many emails/phone calls each month, no problem!
Passionate – You love helping people, you care about your team, and you’re driven to enhance your personal growth
You have
Excellent communication and troubleshooting skills
Able to actively listen and engage with customers
Demonstrated technical aptitude or experience in a technical role
Basic HTML / CSS web design knowledge a plus

Search engine optimization, pay-per-click, e-commerce, internet and social media marketing knowledge are highly desirable
Bonus points for printing industry experience and knowledge
Perks
Working at Inktavo gives you the ability to positively affect small businesses while working in a collaborative team environment that challenges you to grow.

We are remote, before it was cool, with a flexible work scheduler, unlimited PTO, with company matching 401k, medical/dental/vision insurance and more swag than you can ever imagine (from our customers).