Senior Technical Writer, CloudFront (CDN) service (Amazon Work from Home Jobs)

Senior Technical Writer, CloudFront (CDN) service
Job ID: 2269723 | Amazon Dev Center U.S., Inc.
Apply now

DESCRIPTION
Job summary
The AWS Documentation team is looking for a technical writer to document Amazon CloudFront, a content delivery network (CDN) service that distributes data, videos, applications, and APIs through a worldwide network of edge locations. CloudFront also lets customers run their own code—JavaScript and Python functions—at the AWS CDN edge using serverless compute features.

Ideally you have a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. Any experience you have with web services, Linux, and Git is also a bonus. While we don’t expect you to be an expert in these areas, we hope you are excited to learn about them.

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life – both in and outside of work.

The AWS Documentation team writers and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner working of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

Key job responsibilities
• Partner with the development team on feature design and UX design and drive the development of product documentation
• Independently follow designs and standards to develop and deliver documentation for AWS products
• Write and edit API documentation
• Conduct technical reviews, and peer edits for grammar, style, and form. You’ll also work with a professional technical editor dedicated to your content.
• Work with the engineering team and support technicians to improve the documentation based on customer feedback and experiences.

BASIC QUALIFICATIONS
• Degree or certification in a relevant technical field or equivalent experience
• A minimum of 5 years in a technical writing or lead writing role
• Proven experience designing and delivering developer-oriented documentation
• Passion for learning new tools, programming languages, and techniques
• Experienced using multiple documentation tools to develop base templates and manipulate output styles
• Experience working directly with development teams and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals.

PREFERRED QUALIFICATIONS
• Experience with XML-based publishing systems
• Experience with cloud services and understanding of cloud computing, including cloud storage technologies
• Experience working with XML and HTML
• Experience with API documentation
• Experience with the Linux operating system
• Experience using and following a style guide
• Experience using content publishing tools to write, format, manage, and publish technical content on the web

• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
• Experience working directly with software engineering teams on a product for a technical audience, such as developers, DevOps, IT professionals, or engineers.
• Passion to thrive in a fast-paced, ever-changing environment
• A proactive and open-minded attitude to resolving problems and delivering results
• Strong attention to detail
• Strong interpersonal skills
• Strong written and verbal communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.