Product Support Representative(Remote Hiring ASAP/Work from Home)

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

Fully Remote – U.S.
Position:

The Clinical Analyst provides clinical applications support and consultation services to Change Healthcare Cardiology customers, over the phone, via remote connection and in-person at customer hospital sites. Acts as a clinical resource and Cardiology department subject matter expert to Customer Success department staff and management. Travels to customer sites to assist with workflow / application issues and provide occasional gap training and clinical workflow assessments. Develops and delivers internal training and skills improvement workshops for customer success staff. The Clinical Analyst will work in collaboration with Tier 3 and Engineering to provide feedback and clinical expertise that can be utilized towards product enhancement.

Core Responsibilities:

Provide remote support to end-users of Change Healthcare Cardiology cardiac monitoring and evaluation applications
Diagnosing software and basic hardware malfunctions and giving direction / training and guidance to other members of the Invasive support team and software development groups to identify and resolve problems

Monitoring, gathering and analyzing data from various product sources and bio-medical literature in order to determine clinical significance of observed events and present findings at company internal and customer forums
Interpret clinical user requirements and develop/convey engineering specifications to assist product development groups
May be assigned to various projects utilizing skills

Requirements:

High School Diploma
2+ years of Cath Lab experience
4+ years product applications support experience OR clinical environment supporting EMR applications
RCIS, RN or RT-R Certification

Preferred Qualifications:

Sound understanding of Cardiology department workflow
Familiarity with document / registry standards such as JCAHO, NCDR or
STS
Strong computer skills (Windows OS, MS Office, Remote connectivity).
Prior experience in supporting/educating clinical users on use of biomedical equipment or clinical technology solutions
Very strong communication, interpersonal, writing, negotiation and presentation skills
Excellent customer service skills

Working Conditions/Physical Requirements:

General office demands
Unique Benefits*:

Flexible work environments
Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

Employee wellbeing programs and generous health plans
Educational assistance programs
US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
Learn more at https://careers.changehealthcare.com
*Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

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California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $25.66 – $57.00

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice