Remote Email Chat Representative – Work At Home Texas (No Degree)

Company Overview 

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry.

Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer email chats for our clients’ members.

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What you’ll need:

Deep passion for being a customer advocate.
A knack for delighting customers and building strong relationships.
Enthusiasm about becoming an expert on the client’s website and product offering, and an eagerness to share this knowledge with customers
Flexibility – Schedule and hours may vary to fit the business needs.

Ability to partner with internal/external support team members.
Communicate effectively, while displaying warmth, empathy, and conscientiousness to user concern.
Adaptability – You truly enjoy working alone or on a team.
Ability to multi-task, prioritize, and manage time effectively.
Exceptional organizational and follow-up skills
Ability to respond positively and decisively to adverse situations and complicated issues.

What you’ll do:

Promote and display a passion for hint and the brand’s commitment to helping customers live a healthy lifestyle.
Process customer requests in a timely fashion while maintaining accuracy.
Compile, sort and verify the accuracy of data before entry into order and subscription management systems.

Escalate inquiries and issues when required.
Manage communications with external customers, internal client contacts and third-party partners.
Research, resolve and follow up on escalated inquiries regarding order and subscription status.
Maintain customer confidence and protect operations by keeping information confidential.
Assist with special projects or other items as required.

Qualifications

High School Diploma or equivalent
A minimum of 1 year in customer service role
Ability to clearly demonstrate exceptional written English skills
Prove strong problem-solving skills by assessing a problem, researching a solution, and working with a customer to completion

Outstanding organization and time management skills with attention to detail
Patience for challenging situations
Ability to communicate step by step instructions
Capacity to think independently and find both creative and correct solutions
Initiative to solve and report problems
Previous Call Center experience preferred

Must work well independently and with a team
Experience navigating database programs and internet sites
Ability to engage with customer effectively, while navigating multiple internal systems
Ability to work in a fast-paced and metric-driven environment
Ability to pass a background check

NOTE: This role is Work at Home Texas Only
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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