Work from Home Implementation Consultant I (Fully Remote Jobs)

Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

The Implementation Consultant serves as part of the implementation team to ensure the successful deployment of enterprise-wide software solutions. This role is responsible for the end-to-end delivery of implementation. Applies client interface experience and business skills to install basic implementation projects.

What You’ll Do

Conducts analysis to determine appropriate solution requirements for new or existing clients.
Coordinates client training
Collaborates with internal teams.
Customizes and installs CyberGrants solutions.
Oversees accurate, timely and successful installation and conversion of CyberGrants product solutions through entire implementation cycle.

Validates and tests solutions.
Ensures accuracy of client set up variables
Assesses the appropriate method and identifies resources for the conversion of client data to CyberGrants systems and software.
Tests the product or oversees the testing process.
Consults on the installation of client site software and equipment and coordinates technical support to resolve issues.
Provides client support.

Seeks client feedback on the products and service to ensure a quality implementation experience for the client.
Provides feedback/Ensures transition.
Provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
Ensures the successful “hand-off” to other CyberGrants departments following the implementation.

Participates in project planning and project coordination.

Participates in project plan schedule development, monitoring and reporting.
Ensures products are configured and/or adapted to meet each client’s needs.
Provides functional design guidance including accommodation of client rules, plans or procedures.
Participates in project plan schedule development, monitoring and reporting.

Assists with backlog management.

Effectively manages assigned business through internal systems.Monitors start date within Wrike, Jira and other systems as appropriate to provide timely feedback on accuracy.
Documents client interactions.
Assists with communication.
Escalates any adjusted client time frames.
Ensures timely internal communication to Sales, Implementation Management and Implementation team members and external communication to clients, client implementation team or other 3rd
Consistently and timely, communicates project progress or project plan modification to Project Manager.

Performs other duties as assigned

Liaises with other CyberGrants departments for sales opportunities or problem resolution
Participates in task forces and stretch assignments.
Supports field pilots and product roll outs

Desired Qualifications

Bachelor’s degree in business sciences, business administration, project management or operations
Minimum of 2 years of experience in implementation of SAAS
Excellent verbal and written communication skills
Excellent analytical skills
Strong multitasking skills
Ability to think strategically

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Some of our comprehensive and competitive benefits include:

Generous PTO policy
Equity for ALL regular, full-time employees from individual contributors to management – share in our success!
Up to 15 paid company holidays including some commemorating social justice events and self-care
Paid volunteer time
Resources for savings and investments

Paid parental leave
Health, vision, dental, and life insurance with additional access to health and wellness programs.
Opportunities to learn, develop, network, and connect
When we can—company-sponsored events and swag!!

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.