Remote Online chat specialist (Entry Level/No Phone Work from Home)

Company Description
The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health. As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community.

McClendon Center operates programs in two locations, a day program near Metro Center and an outpatient service clinic in the NOMA section of DC. The Center has revenues of approximately $9 million, with contracts from the Department of Behaviorial Health, three Managed Medicaid Organizations, and grants from various foundations.

McClendon Center is a respected and highly rate agency in the District of Columbia. The Center is also the only independent mental health agency in the District to be accredited by the Joint Commission on Accreditation of Healthcare Organizations.

Job Description
Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.

The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.

Responsibilities

This position is also a remote position in which you will be working from home.
May assist with overflow work and other duties as needed
Provide administrative support to the customer service team
Continually portray and project a positive and professional image
Consistently achieves established standards of the position

Promotes interest in client products and services
May assist with overflow work and other duties as needed
Provide administrative support to the customer service team
Continually portray and project a positive and professional image.
Consistently achieves established standards of the position

Promotes interest in client products and services
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
Crete relationships with new customers to better understand and achieve their needs
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Qualifications
This position is also a remote position in which you will be working from home.
Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
Proficient written and verbal communication skills in English;
Ability to compose professional emails is a plus

Articulate and well accustomed to a client-facing role
Upbeat positive attitude and professional demeanor
Strong communication and interpersonal skills- including written and verbal
PC keyboarding and internet experience needed
Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment

Additional Information
Company equity program
Medical, dental, life and vision insurance
Unlimited paid time off
Paid family leave
Short-term disability
401k plan
Reimbursement for education and professional development
Employee assistance program