Remote Customer Success Advisor (Fully Work from Home Jobs)

Customer Success Advisor

What will you be Doing: 

Remita is passionate about improving the health of communities through the digitization and automation of the Procure to Pay Process.  The aim is to help healthcare systems and their suppliers save costs, improve cash flow, and enable administrative efficiencies that lead to better patient care and outcomes.  We are looking for candidates with an entrepreneurial spirit to join this team that is revolutionizing the healthcare P2P process!

The Customer Success Advisor role will become the trusted advisor to some of our largest clients. Candidates should be customer centric, self-starters, that are passionate about making work lives better! The Customer Success Advisor will support the planning, execution, and oversight of account management at existing members/customers by identifying and capitalizing on opportunities for process improvement in the accounts payable department, utilizing relationships with the member and Premier team to optimize usage of Electronic Invoicing and Purchase Order solutions.

This position will work closely with assigned members (hospitals and health systems) to maintain a full understanding of their operations and their current state to successfully assist them in expanding Premier product lines and services. They will be responsible for interpreting member’s data to determine initiatives that will address the improvement of their business processes and ensure customer satisfaction.

This position works in collaboration with other field Region Specialists, ERP teams, client services, product management, operations, and new business development to ensure customer service and value provided exceeds customer expectations.  They will work closely with the Premier Integrated Account Team to ensure coordinated account planning and maximize customer value from the Premier relationship.

What we’re looking for:

​Required Qualifications

Work Experience:

Years of Applicable Experience – 2 or more years

Skills & Experience:

Accounts Payable, Building Relationships, Business Analytics, Health CareEducation:

Bachelors

In order to comply with applicable legal obligations, Premier requires employees to provide proof of full vaccination against COVID-19. We will consider requests for disability or religious accommodations during the recruiting process as needed. Premier will also observe state laws related to vaccination, as applicable.

Preferred Qualifications

Relevant Experience to include (3 bullets maximum):

Ability to prepare and analyze financial data utilizing Excel, Access, PowerPoint, and Premier tools to provide KPI’s, metrics, rebates and/or accounts payable performance improvement opportunities.
Ability to conduct/facilitate management level discussions to identify their needs and translate how Premier can support their efforts through existing or new products.
Customer Centric with an ability to manage tickets through Salesforce or CRM
Develop technical requirements and work closely with developers to create solutions
Strong knowledge of Accounts Payable issues surrounding the market of health systems in which they serve.

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $64,000 – $118,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

·       Health, dental, vision, life and disability insurance

·       401k retirement program

·       Paid time off

·       Participation in Premier’s employee incentive plans

·       Tuition reimbursement and professional development opportunities

Premier at a glance:

Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
​Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th year in a row
The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

Employees receive:

Perks and discounts
Access to on-site and online exercise classes
Paid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, gender, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status, disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.  In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.