Jobs Hiring: Care Shopper Support Advocate – Remote (entry level/work from home)

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

The Care team is focused on supporting our ecosystem of customers, shoppers, retailers, and internal team members through direct support and scalable solutions. We are a service-centric and analytics-driven team that thinks upstream to implement solutions that delight our community, improve performance, and scale through better automation, process, and product experience.

You will be the voice of Instacart, fielding real-­time calls, and chats from our Shoppers. The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as a promoter for the Instacart community! You must be calm in the face of chaos, caring and compassionate, and able to have a strong sense of emotional intelligence in difficult situations. Our squad consists of customer support professionals, dedicated to supporting customers via phone, email, and chat.

ABOUT THE JOB

Build an outstanding, personalized service experience for users!
Provide positive, fast, and complete support resolutions to users via various access channels
Provide support to Shoppers
Identify common trends within support interactions and call out appropriately
Understanding of quickly identifying and resolving Shopper inquiriesAct with the customer in mind and advocate for the user community
Communicate optimally and exercise good judgment when interacting with Shoppers
Infuse all interactions with emotional intelligence and perseverance
Excellent attention to detail and ability to proactively solve for the customer

ABOUT YOU

MINIMUM QUALIFICATIONS

Flexible schedule, willing to work non-traditional business hours and weekends. We operate in the morning, afternoon, and overnight shifts.
Computer proficiency; capability to type at a minimum of 40 WPM
High tolerance for stress, complexity, and change
Diligent and punctual time management skills

Strong writing skills and outstanding attention to detail
Empathy and the ability to take initiative for the customer, our Shoppers
Strong problem-solving skills ­with the ability to creatively resolve difficult situations
Ability to quickly learn web­-based user support applications

Ability to work in a fast-­paced environment, subject to rapid change and uncertainty
High-level of familiarity with smartphone applications (iPhone and Android)Ability to hard wire to Ethernet
Must have access to and be able to efficiently use a fully operational smart phone with an active carrier
25mb-50mb Internet Speed

Physical Requirements…

Repetitive motion – ability to type frequently and regularly use the wrists, hands, and/or fingers
Physical demands – sedentary work; sitting most of the time up to 8 hours daily and 40 hours weekly
Ability to wear a phone headset
Ability to effectively read the information on a computer in a fluorescent-lit office
Extensive reading of work-related material requires considerable visual attention

PREFERRED QUALIFICATIONS

Bachelor’s degree or some college
1+ years of experience in fast-paced customer service environment
#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.