Remote Customer Systems Support Representative (Work from Home Jobs Texas)

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing 

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine prior to your first day of employment. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

PRIMARY DUTIES AND RESPONSIBILITIES:

Provides support for customers calls and emails to resolve customer issues with ABC hardware, applications, connectivity and standard customer service related issues that arise from the customer’s use of these ABC applications.

Maintains a deep understanding of ABC system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues.

Documents potential system and process enhancement recommendations based on customer feedback.

Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in a one-on-one setting.

Conducts product presentations and demos to current and potential customers as needed.

Promotes ABC proprietary applications when communicating directly with customers telephonically, in written form or in person.

Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary.

Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization.

Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience.

Manages and completes project ticket assignments to achieve desired results within the defined timeline.

Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to ABC systems.

Performs related duties as assigned.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training, or equivalent combination of experience and education. Normally requires a minimum of two (2) years directly related and progressively responsible experience; experience in a customer service environment and supporting PCs in a LAN environment a plus.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring
Strong computer skills in order to effectively diagnose mixed environment systems conflicts
Strong understanding of current technologies in area of expertise
Ability to communicate effectively both orally and in writing

Strong customer focus and ability to manage customer expectations
Excellent teamwork
Good interpersonal skills
Strong analytical skills; attention to detail
Self-discipline for performing quality work; self starter
Ability to prioritize work load and consistently meet deadlines; good time management skills
Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies
Affiliated Companies: AmerisourceBergen Drug Corporation

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.