Hiring: Remote Customer Service Representative (no experience equipment provided)

Customer Service Representative at The Arena Group (work from home jobs)

Remote
Title: Customer Service Representative

Employment Type: Full Time

Location: Remote

Position Overview

We are seeking a Customer Service Representative in our Membership department whose primary function is to serve as an ambassador for the brand, managing and fulfilling member and prospect member needs and inquiries for our brands and partners.  Representatives work digital (chat, SMS and email) and telephone channels, simultaneously in many cases.  This role has a strong focus on customer retention.  The goal is to prevent members from cancelling their subscription through value driven conversations and offers.  This is a fast-paced environment, often with multiple competing deadlines, so the ability to multi-task is an invaluable skill.

**We are seeking candidates that are outside of the Tri-State Area**

Compensation Package

Full-Time: $32,000 per year

Responsibilities:

Handle customer service queue of incoming member calls and emails within the SLA goals
Handle live chat and SMS text queues within the SLA goals
Process daily orders including subscription upgrades, username changes, service changes, refunds, and cancellations
Process all credits and adjustments to member accounts
Update and document all systems of record with customer interactions outcomes, the reason for the contact and any comments or feedback
Achieve the assigned retention goals by saving members from cancelling subscriptions

Requirements:

Demonstrated customer service and retention experience
Excellent verbal and written communication skills
Self-motivated team player who can also work well independently
Ability to multitask in a fast-paced environment
Confidence in speaking to customers
Computer literacy (proficiency in MS Office applications, Salesforce experience a plus)
Desire to learn new products and applications
Friendly and outgoing demeanor
Prior up-selling/ cross-selling experience is a plus

Snapshot of Benefits

Medical, Dental and, Vision Coverage
Retirement Savings Plan (401K), with company match
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Commuter Benefits
Reimbursement for business cell phone use per company policy
Employee Stock Option Plan (Publicly Traded Company – AREN)
Unlimited Paid Time Off
Paid Parental Leave
12 Paid Holidays

Company Overview

The Arena Group creates dynamic, digital destinations that delight consumers with stories and news about the things they love – their favorite sports teams, the inside scoop on personal finance, and the latest on lifestyle essentials. We are building out a robust media ecosystem that brings together consumers, publishers and advertisers with a proven strategy that brings sustainable performance growth in audience, engagement and monetization. We harness the authority of trusted brands and the editorial prowess of our leading writers and editors. Our destinations live on a robust technology platform that helps deliver best in class capabilities in direct sales and programmatic advertising, data, SEO, social, and operations.

The Arena Group is an equal opportunity employer committed to fostering an inclusive environment. We do not discriminate against any employee or applicant for employment on the basis of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, status as a protected veteran, or any other protected status in accordance with applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.