Hiring: Credit Investigator (Remote/Fully Work from Home Jobs)

Compensation Range : Up to $19 per hour based on experience

Credit Investigator

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

What you’ll be doing:

Review new account orders to determine creditworthiness, fraud risk, and authenticity of new and existing customers to minimize slow payments or bad debt write-offs
Analyse key factors about the business to determine the level of investigation required (e.g., company data, credit score, SIC code, founded date, demographics, economic conditions, existing payment trends)
Pull and analyse credit data from various sources to validate businesses

Accounts requiring more in-depth investigation, contact customer for information
Document key credit information for future reference & update credit/fraud databases
Communicate with customers to provide an explanation of findings and, when possible, offer alternative payment methods and options to process pending orders
Work with customers to offer ways to increase or improve status for future open account consideration

What you bring to the table:

Ability to use system tools (Kount) and external systems to pull credit data, analyse customers’ accounts and credit information by utilizing account data and other software
Capability to use phone system technology to efficiently investigate customers in a timely manner
Good analytical skills
Ability to assess a problem and promptly resolve or escalate accordingly
Basic to Intermediate skills in Excel
Excellent written and verbal communication skills
Time management and organizational skills
Ability to coordinate with other internal departments
Large ERP Experience (Oracle, SAP etc.)

Qualifications :

What’s needed- Basic Qualifications

2+ years’ experience in B2B Credit Analysis

What’s needed- Preferred Qualifications

Associates or Bachelor’s degree in a related field or equivalent work experience

We Offer:

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.