Hiring: Resource Scheduler – Remote (No Degree Required)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your role at Baxter
The Resource Scheduler is responsible for ensuring that Global Service work is efficiently resourced as defined by current business needs (such as meeting FDA guidelines, growing resource utilization) and improving customer satisfaction. The scheduler will work with customers, vendors, global service teams, and sales partners.
The scheduler will work to improve existing process and escalate resourcing needs through management.
This is where you help our teams run efficiently!

Your team
This position can be done remotely and applicants can be located anywhere within the continental US, with the exception of New York and Colorado.
Baxter offers dental, and medical insurance, paid time off, parental leave, and more!

What you’ll be doing
Engage with customers, sales personnel, vendors, and global service managers to assign available staff based on skills, geographic location, and experience.
Act as point of contact for resource booking confirmation, customer preparation, and conflict resolution as needed
Run customer-facing planning meetings and facilitate resourcing issues as needed
Fulfill service requests and ensure resources are being efficiently applied to hit business critical metrics
Ensure service resources and managers understand training and scheduling process and make recommendations for improved outcomes

Maintain record of field resource skillset and availability
Alert management team of any potential issues with meeting key deliverables due to resource availability or personnel issues
Identify future capacity needs based upon business forecasts
Document processes for resource management

What you’ll bring
Highschool diploma or GED required.
A minimum of 2-4 years of experience in a customer-facing role required.
Good communication skills and intermediate computer proficiency. Ability to collaborate with others to achieve results.
Highly process focused with strong multitasking/organization skills and proactive approach.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law – Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.