Cigna Work from Home Customer Service Advocate – Remote

Job Summary: Create exceptional customer experiences. Create relationships with customers. Join a high-performing team. The Customer Service Advocate is an integral member of the Cigna Group Service Operations (CSO) muliti-disciplinary care team supporting complex customer inquiries in the Chat space. This role provides professional, courteous and friendly assistance to our customers and collaborates with internal business partners around the organization to resolve issues.

About The Cigna Group: Let us tell you a little more. We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too.  That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton, and share in changing the way people think about healthcare.

What You’ll Do

Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them the first time, every time.
Be an advocate for health and wellness.  Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you’re successful here (and enjoy your job too!)

Training begins 04/03/2023 and will last approximately 13 weeks. Training is Mon-Fri from 10:00a-6:30p EST.

Work schedules post training will be determined by the hiring manager during training.

NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor.

What You Need to Do the Job:

High School Diploma or equivalent required, Associates or Bachelor’s degree preferred.
1+ years of customer service experience analyzing and solving customer problems required.
Intermediate proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) required; high level capacity to multitask independently on a computer.
Excellent written and oral communication skills. Ability to convey information to customers in a warm, clear, concise manner.
Exceptional organizational and time-management skills.
Demonstrate positive customer service behaviors.
Medical Terminology knowledge preferred.

Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment.

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to enter a Cigna facility.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.