Apple Support (Home) Advisor – Work from Home Jobs/Remote

This is about connecting with people including yourself.
As an Apple Support Advisor, you’ll share your love for technology with others. And that’s just the beginning. A new beginning. Because this can be more than a great job — it can be a rewarding career.

Save someone’s day. And be amazed by what it does for yours.
When people contact us for help, an Apple Support Advisor responds. You’ll be their human connection to Apple: friendly, thoughtful, and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access what they’ve come to love from Apple. We’ll count on you to manage their experience throughout the process, using your own personal touch. There’s no script, just some helpful training. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people.

Grow into your role. And beyond it.
Apple has always been a learning community, which is why — today more than ever — everyone here is seen, heard, and valued. You’ll be part of a culture of open dialogue and supportive feedback, where leaders take an active role in your professional development. You’ll get regular coaching and mentoring to help you sharpen your skills, and access to all kinds of resources to promote your career, whether you explore a different Apple Support role or move into leadership. Over time, you’ll gain valuable experience to help you succeed in practically any job. And that’s helpful, because the kind of work you’ll do in the future at Apple may not even be invented yet.

We expect everything from an Advisor that our customers do.
For years, Apple has been recognized as a leader in customer support, and there are thousands of reasons why: our customer service advisors. Some are tech savvy simply because they’re passionate about using technology to do what they love. Some go deeper: They’re interested in what makes devices work from the inside out. We welcome both — and everyone in between — as long as they’re also curious investigators, technical problem solvers, and good listeners.

We’ll train you to be the best. Before you help customers, we’ll help you. You’ll learn Apple technologies and get familiar with our approach to customer conversations.

Where managers are leaders.
As an Apple Support Team Manager, you’ll lead by example — through inspiration rather than simply instruction. You’ll build diverse, highly collaborative teams by using open, honest feedback to develop each team member’s talent and skills. As a mentor, you’ll challenge your people to help them get the most out of their careers, and themselves. We look to leaders to demonstrate our values, cultivate an environment of success, and become an important part of Apple’s continuing story.

Enjoy the benefits of being our most important resource.
Apple’s most important resource, our soul, is our people. Our benefits help further the well-being of our employees and their families in meaningful ways.*

Health and wellness coverage
Apple stock discount
Charitable contribution matching
Educational reimbursements
Employee pricing on Apple products

Apple Support Advisor
As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support. You’ll be well prepared, thanks to some great in-person interactive training. Then we’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant(Opens in a new window).

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor.Learn more(Opens in a new window).

Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more(Opens in a new window).

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinanceguidelines(opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program(Opens in a new window).

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policyLearn more(Opens in a new window).