Customer Service Representative – Remote

TruBridge, a leading software company in the healthcare field, is seeking applicants for our Healthcare Service Specialist team. If you are looking for an exciting career in an everchanging industry, then TruBridge is the place for you.

This position is responsible for assisting patients with questions regarding medical statements and processing payments through incoming and outgoing calls while maintaining a professional level of customer service. This is not a hard collections agency and no sales quotas to meet.

Full time Differential for evening shift. No Overnight or Weekends.

Needed shift: 1:00PM – 10:00 PM CST

Essential Duties and Responsibilities:

Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
Responsible for consistently meeting production and quality assurance standards
Process credit card payments accurately against the patient’s account(s)
Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
Protect customer information by keeping all information confidential
Updates job knowledge by participating in educational opportunities
Document and update patient accounts with
Able to work in a fast-paced environment
Communicate effectively and consistently within team

Why Should You Join Our Team?

3 weeks paid Training
Earn time off starting on Day 1
9 Company Paid Holidays
Medical, Dental and Vision Insurance
Company Paid Life and AD&D Insurance
Company Paid Long-Term Disability Insurance
Voluntary Short-Term Disability, Accident insurance, ID Theft Insurance,
4 weeks paid Maternity Leave after 3 years of employment
Flexible Spending or Healthcare Savings Accounts
401K Retirement Plan with competitive employer match
Casual Dress Code
Advancement Opportunities to grow within the company

Requirements:

Call Center: 1 year (Preferred)
Customer Service Experience (Preferred)
Basic Computer and Math skills (Required)
Reliable High-Speed Internet Access (Remote Employees)

Education:

High school or equivalent (Preferred)
Paid Differential for Spanish Speaking Bilingual Agents