Remote Email Chat Rep (Remote Work From Home Chat Jobs)

Job Responsibilities:

Remote Email Chat Representative and Call Centre Support

Company Description
Family ReEntry’s breaks cycles of violence, crime and incarceration by providing client-centered interventions and support services to empower and strengthen individuals, families and communities. We are raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We seek to encourage personal responsibility and change which will help rebuild, restore and transform individuals and families.

Job Description
We are looking for a Remote Email Chat Representative and Call Centre Support to join our team. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients’ accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction.

Responsibilities

Identify and assess clients’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage clients

Qualifications
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Additional Information
Family ReEntry provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.